After finding that commercial software to track students’ use of learning support services was inflexible and expensive, developmental faculty at South Mountain Community College worked with IT employees to design their own system. The result was LSS, the Learner Support System now used at the college, located in Maricopa County, AZ. The web-based application was first implemented in the summer of 2013 and, after the first year, provided the college with the data necessary to compare students’ usage rates (from LSS) to passing and retention rates. The comparison indicated a difference between students who used three or more hours of support services (e.g., tutoring, supplemental instruction, and workshops) and those who did not–a finding that led to a new requirement of dev ed students to complete at least three hours of tutoring, study group, or other learning support. In the years since implementing LSS, the college has seen double-digit gains in student success and retention. LSS is now used in the college’s TRIO program and cohorts in other specialized areas, as well as four sister colleges in the district.
Source: Campus Technology